Warranty

1. Limited Warranty

 

Neuromodulation Technologies B.V. (herafter “NMT”) warrants that the Lucid Dreamer (including any part thereof) will be free  in  all  material  respects  from  defects  in  materials  and   workmanship,   under   normal   and   intended use as described  in  the  applicable product  documentation  furnished  by NMT (“Documentation”), for a period of ONE (1) YEAR, running from (i) in case of Pre- Orders, the date when the Lucid Dreamer is delivered to the carrier for shipment to Customer, and (ii) in case of other orders, from Customer’s original date of purchase of the Lucid Dreamer (“Warranty Period”). Within the Warranty Period, if any  defect arises and you make a claim and return the product in accordance with our Return  Policy (described below), we will, at our option, either (a) repair the Lucid Dreamer using either new or refurbished parts, (b) replace the defective Lucid Dreamer or part with a new or refurbished Lucid Dreamer or part, or (c) refund your Order. Any replacement may be, at the option of NMT, a new product  (including a next-generation model providing functionalities materially similar to those of the originally purchased Lucid Dreamer)    or re-manufactured

 

A repaired or replaced Lucid Dreamer will be under this warranty for the rest of the Warranty Period remaining for the original Lucid Dreamer or ninety (90) days from the date of shipping the replacement or repair, whichever provides longer coverage for you.

 

When the Lucid Dreamer is exchanged, any replacement item becomes your property and the replaced item becomes the property of NMT. When a refund is given, the Lucid Dreamer for which we provide the refund must be returned to us and it becomes property of NMT.

 

To receive any remedy under this Limited Warranty, you must follow our Return Policy.

 

2. Limited Warranty

 

Exclusions and Limitations. This Limited Warranty applies only to the Lucid Dreamer    The warranty does not apply to:  (a)  damage resulting from abuse, misuse, accident, or negligence (b) normal wear and tear,  (c) defects caused by alterations, modifications, unusual stress,  improper  storage  (including but not limited to use in wet conditions), repair and servicing not made or authorized by NMT, (d) damage caused by handling, operating or using the Product outside the permitted or intended uses described in the Documentation, (e) defects that are not reproducible by NMT, (f) cosmetic damage, such  as  scratches,  dents  and  broken plastic, and (g) consumables, including in particular batteries, unless damaged due to a manufacturing defect.

 

NMT does not warrant uninterrupted or error-free operation of the Lucid Dreamer. Except as provided in this limited warranty and to the extent permitted by law, NMT will not be responsible for any damages, whether direct or indirect, incidental, special, exemplary,   or consequential, arising from or relating to this limited warranty or the use of  or inability to use any product, even if NMT knew or should have known of the possibility of such damages. This limitation of liability applies to a legal claim for damages under any legal theory, including, by way of example, breach of warranty or condition, loss of use; loss of revenue; loss of actual or anticipated profits; loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; replacement of equipment and property; and loss of, damage to, corruption of, or costs of recovering or reproducing data or program. NMT’s aggregate cumulative liability arising from or relating to this limited warranty and the use of, or inability to use, any product, whether in contract or tort or otherwise, shall in no event exceed the amount received by NMT from  customer  in  connection  with  the  warrantied product.

 

This limited warranty gives you specific legal rights and you may also have other rights which vary from country to country. Under  the  warranty,  NMT’s  liability  for hardware defects is limited to repair or replacement service, or a refund, as determined by NMT in its sole discretion. All express and implied warranties, including any implied warranties and conditions of merchantability and fitness for a particular purpose, are limited in time to the term of  this  limited  warranty.  No  warranties,  whether  express or implied, will apply after the expiration of the limited warranty  period.

 

Some countries or states  do  not  allow  the  exclusion  or  limitation  of  implied  warranties or the exclusion or limitation of  incidental  or  consequential  damages,  so  the above limitations or exclusions  may  not  apply  to  you.  The  disclaimers,  exclusions,  and  limitations  of liability  under  this  limited  warranty  shall  not  apply  to  the  extent  prohibited  by applicable   law.

 

3. EU Warranty. 

 

According  to  the  applicable  law,   Neuromodulation   Technologies B.V. (“NMT”) warrants to Customers within the European Union/European Economic Area that the Lucid Dreamer (including any part thereof) will be free in all material respects from defects in materials and workmanship existing as of the date when Customer takes delivery of the Lucid Dreamer and will otherwise conform with the contract between NMT and Customer. If you discover such defects or other nonconformity and

 

make a claim with NMT in accordance with these Terms within the period of two (2) years  from  the  date  when   the   Lucid   Dreamer   was   delivered   to   the   carrier for shipment to you, we will,  at  our  option,  either  (a)  repair  the  Lucid  Dreamer  using either new or refurbished parts, (b) replace the defective Lucid Dreamer or part with  a  new  or  refurbished  Lucid  Dreamer  or  part,   or   (c)   refund   your   Order   (the  “EU Warranty”). Any replacement under this EU Warranty  may be, at the option   of  NMT,  a  new  product  (including  a  next-generation  model  providing  functionalities  materially  similar  to  those  of  the  originally  purchased  Lucid Dreamer)   or   re -manufactured product.

 

This EU Warranty applies only to the Lucid  Dreamer  hardware.  The  EU  Warranty does not apply to: (a) damage resulting from abuse, misuse, acc ident, or negligence (b) normal wear and tear,  (c)  defects  caused  by  alterations,  modifications,  unusual  stress, improper storage (including but not limited to use in wet conditions), repair and servicing not made or authorized by  NMT,  (d)  damage  caused  by  handling,  operating or using the Product outside  the  permitted  or  intended  uses described in the Documentation, (e) defects that are not reproducible by NMT, (f) cosmetic damage, such   as   scratches,   dents   and   broken   plastic,   and   (g)  consumables,   including   in   particular    batteries,   unless   damaged   due   to   a manufacturing   defect.

 

To receive any remedy under this EU Warranty, you must follow our Return Policy.

 

You may also have other rights legal rights under applicable national legislation of the members of the European Economic Area. Those rights are not affected by this EU Warrantee.

 

For information on EU-wide consumer laws, please visit the European Consumer Centre website at http://ec.europa.eu/consumers/ecc/contact_en.htm.

 

If no specific information is provided for your country, or if you have any questions about consumer laws  in  your  country,  please  contact  your  local  European  Consumer Centre at http://ec.europa.eu/consumers/ecc/contact_en.htm.